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Symantec was founded in 1982 by visionary computer scientists.The company has evolved to become one of the world's largest software compannies with than 17,500 employees in more than 40 countries.

We provide security,storage and systems management solutions to help our  consumers and small businesses to manage their information-driven world against more risks at more points,more completely and efficiently than any other company.


case study

Salesforce CRM drives enterprise success at Symantec:3,900 users,40 countries,and 11 languages in 3.5 months


challenge

•In july,Symantec Corporation merged with Vertas Software,making it the world leader in providing solutions to help custmoers assure the security,availability,and integrity of their information

•The company used the merger as a catalyst to rethink its CRM strategy and create a common CRM platform for the combined sales organization


Solutions

• Symantec selected Salesforce CRM for the scalability and agility enabled by the Salesforce CRM architecture

•The IT department led the technical Evaluation,while sales reps selected Salesforce CRM for its superior productivity in head-to-head comparisons with other vendors

•The company deployed Salesforce CRM to 3,900 employees worldwide in less than four months and simultaneously assimilated the Veritas operations

•With an aggressive global rollout timeframe,Symantec enlisted Salesforce.com Consulting to keep the implementation on time,on track,and under budget


Results

•Salesforce.com's solution and ease of configuration architecture helped Symantec Deploy the CRM project on schedule and under budget;Symantec began achieving adoption targets within four months

•Sales rep adoption,as measured by active use of the system,has exceeded expectations

•The size and accuracy of the pipeline has increased since rolling out Salesforce CRM

•With access to the salesforce.com product road map,Symantec can effectively paln and execute its internal sale strategy moving forward